Baskerville Arms Inn Terms & Conditions
Errors and omissions are excepted. We have taken reasonable steps to ensure that the Website and all information provided on or through it is accurate. However, The Baskerville Arms assumes no responsibility for information contained on this Website or any external site that it links to, and disclaims all liability in respect of such information. We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of this Site.
In the following, a 'guest' refers to any person becoming a temporary resident of the Inn, or being a contact point for the arrangement of a private function, seminar or event of any description, or a customer in the bar or restaurant. 'Inn' refers to the proprietors of the Baskerville Arms.
1. Prices shown are per room per night and include a full breakfast and all taxes. Room only rate is possible for a reduction of £4.50 per person.
2. Dinner, Bed and Breakfast rates are subject to restrictions on total meal spend. Please see notes at the end of the room rates for details.
3. Special break rates and discounts are as indicated. Special rates on this website must be claimed at booking time or during the stay, as must any free offers (such as bottles of wine with meals etc.) . All special breaks, rates and free gifts are subject to availability.
4. Bookings must be guaranteed by a major credit or debit card (excluding Amex or Diners). Guests can opt to pay cash only, but a valid debit/credit card authorisation is still required as security for the period of the stay. Cheques are accepted on checkout only, when accompanied by a cheque guarantee or debit card to secure it.
5. Deposits are not normally taken for stays in a single room for periods of 3 days and under; however, a credit/debit card authorisation only, is completed after all bookings. A deposit may be required for multiple room bookings, bookings during holidays or festivals, or bookings in excess of 3 nights. All deposits, if taken, are non-refundable in the event of a cancellation.
6. Bookings taken on a provisional basis without deposit security or written confirmation of availability from us, are subject to change or cancellation at any time. If this happens, we will do our best to inform the guest in good time, so that alternate accommodation can be arranged.
7. Check-in time is any time between 15:00 hrs and 22.00 hrs. Arrivals outside of these times are by special arrangement only, however, we will always do our best to accommodate you. Check-out time on the date of departure is 11:00am. If the room is not vacated by this time, the guest may be subject to another night's charge.
8. Single night week-end bookings for one or multiple rooms are not accepted during the Summer season unless the arrival date is within one week of the booking date; and then only subject to availability or prior arrangement.
9. No wines, spirits, beers or food may be brought into the restaurant, bar or other public area by guests for consumption on the premises without the express written consent of the Inn and for which a charge may be made.
10. Cancellations: In the event of non-arrival, early termination after check-in, or cancellation within 1 calendar month of the date of arrival, a charge equivalent to the total reservations made may be levied at the discretion of the proprietors. If the room(s) can be re-let, this will be taken in account if any charge is made. For bookings made by private individuals (see 12.), cancellations before the 1 month period will not be liable for a further charge. However, if a deposit has been taken, then it is non-refundable.
11. Room fees and any services must be settled in full on check-out, unless by prior arrangement.
12. The Baskerville Arms does not accept any bookings made by agencies, booking agents or travel companies, unless by prior arrangement. On no account will invoices be settled for any agency on any booking related issue unless by prior agreement with the Inn. Agency bookings that are accepted and confirmed by the Inn, and subsequently cancelled, will be subject to full payment for the period booked at the time of cancellation.
13. Smoking is against Welsh law and not allowed in any areas or rooms of this Inn. A deep cleaning charge will be made for any incidents of smoking in rooms.
14. Dogs of any description are only allowed in certain rooms and are subject to an additional charge. Guests must declare a dog at check-in otherwise an additional cleaning charge may be made in non-dog friendly rooms to guard against allergic reactions to subsequent room occupants. Dogs (except guide dogs) are not allowed into the restaurants, but may, if of suitable size and temperament, take their owners into the public bar where food is available. Animals other than dogs, cannot be accommodated.
15. By agreeing to these terms & conditions, a guest assumes responsibilities for any damage caused by him or her or any children thereof, whether staying in the same or a different room to the adult guest, and agrees to make good or pay restitution for any material damage to furniture, the building fabric or Inn equipment however caused. Children under 18 years of age staying in an separate room to parents do so with the hotels permission only, and must be closely supervised by parents at all times.
16. Vehicles: All vehicles are parked at the owners’ risk. Should theft , damage, act of god or otherwise occur with a vehicle in the Inn car park, the Inn cannot accept any liability. If a vehicle is left in the Inn car park for more than 8 hours after the guest has departed without the written consent of the Inn, the Inn reserves the right to remove the vehicle at the owners’ expense.
17. Discrimination: It is the policy of the Inn not to knowingly discriminate on the grounds of race, colour, nationality, creed, sex, sexual orientation, marital status, age, ethnic origin or disability. Guests are expected to adhere to this policy and the Inn may, without incurring any liability to the guest, remove from the accomodation, bar or restaurant any person, persons or guest offending against this policy.
18. Whilst every effort is made to ensure the accuracy of your booking, amendments will sometimes be necessary. We reserve the right to make minor changes both before and after your booking has been made. Where a major change is necessary you will be notified immediately and you will have a choice of the following: a) Accepting the altered terms or the alternative arrangements that we may be able to offer together with any difference in price. b) Cancelling your booking with us without charge. c) Provision of an alternative booking arrangement at the discretion of Inn.
19. Statutory requirements: The Inn is subject to statutory controls, including those relating to fire, licensing, health, hygiene and safety. These must be strictly observed by guests.
20. Other than for death or personal injury caused by the negligence of the Inn, the Inn's liability to the Client is limited to the price of the booking. Unless the Inn is liable under the above clause, the guest indemnifies the Inn from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function.
21. The bar is open to the public and residents from 6.00pm - 11.00pm during the week and lunchtime 12pm-2.30pm Wednesday-Sunday only. Last orders for food is normally 9.00pm. (Monday is early closing and food is served from 6.00pm until 8.00pm. Last orders in the bar is 9.00pm.). Please note that 'last orders' is always the same for both residents and the general public.
22. Breakfast starts at 8.30am and finishes promptly at 9.30am. The earliest breakfast will be served is 8.00am and this must be requested at check-in. A guest can choose to convert to room-only rate if required. Groups requiring a regular early breakfast must request this at booking time.
23. Guests on a Bed & Breakfast rate only, are not guaranteed a place for dinner meals unless pre-booked. However, Guests on the DB&B rate are guaranteed a place during normal kitchen opening times, but may be restricted to certain time slots at peak times or during functions.
24. Any comment or complaint regarding a guests' stay should be made in writing within 30 days to The Baskerville Arms, Clyro, Herefordshire, HR3 5RZ. Email can be sent to info@baskervillearms.co.uk.
25. A copy of these terms & conditions is sent to a guest with the booking confirmation from the Inn and offered during check-in when a signature is required. If there are no representations from a guest within 7 days of receipt of confirmation or during check in, then acceptance of the terms as above are assumed.